TERRA VEDA ORGANIX WELCOMES YOUR QUESTIONS; HOWEVER, PLEASE TAKE THE TIME TO READ THROUGH THE FAQs BELOW TO SEE IF YOUR CONCERN IS ADDRESSED BEFORE CONTACTING US! THANKS!
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What is the shelf life of your products?
Because our products are made fresh with natural and organic ingredients and no harmful preservatives, they do have expiration dates ranging between 9-12 months depending on the product. Do not store them in shower, because the combination of heat and steam will cause mold to grow. It is best to keep products in a cool dry place. For longer shelf life, you may refrigerate any of our hair butters.
Also, please remember that your fingers are a source of contaminants. Each time you reach into the container to take out some of our wonderful product, you will be exposing that product to bacteria and other contaminants. Please use a small spoon, cosmetic spatula, or craft stick to remove the product from the jar. Additionally, please guard against introducing water into the product. Water encourages the growth of mold and bacteria.
Do you offer free samples?
No, we currently do not offer free samples of our products.
Do your products contain alcohol?
Our products don’t contain any drying alcohol.
Are your products safe for children?
Yes, because we do not use any harsh ingredients or chemicals, our products are generally safe for use on children. We do want you to know, however, that many of our products contain nut oils such as Almond. If you have allergies to any of our natural ingredients that would cause an unfavorable effect, please do not use that particular product.
Do you use Parabens or un-natural ingredients?
No! Our products contain No Petroleum, No Mineral Oil, No Alcohol, No Paraben, No Sulfate, No Silicones
I’m not Black/African American but my hair is curly and thick. Can I use your products?
Yes! Our products are made for all races. Our products can be used in women, men and children’s hair. Works best for hair types that are especially lacking moisture.
What is a simple regimen for caring for my hair?
You really need only to remember these four things:
Once you’ve done this, you hair has been well maintained! You may then use our hair growth solutions and/or styling products to enhance your curls!
Are your products safe to use with hair extensions?
Absolutely! In fact, to keep your hair healthy while you utilize protective styling with wigs and/or weaves we highly recommend that incorporating our products into your care regimen. They are great for encouraging hair growth, as well as keeping your hair healthy.
Why does my TVO product look thicker/thinner and or the color is different than the last one that I purchased?
Because our products are hand-mixed using pure oils and natural butters, there can & will be slight variations in texture and color from time to time with ingredients sourced directly from nature. Always know that the quality is never compromised. We promise to always provide you with the best quality ingredients and the best customer service possible.
What are your payment methods?
We accept Visa, MasterCard, Discover and American Express credit cards, as well as payments through PayPal.